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Shanghai Teachers&Students Evaluation System Of College Service Empirical Research

Posted on:2013-02-24Degree:MasterType:Thesis
Country:ChinaCandidate:Q S ChengFull Text:PDF
GTID:2217330362460956Subject:Industrial Engineering
Abstract/Summary:PDF Full Text Request
China's logistics reform since 1999, colleges and universities started to develop at an alarming rate, college support services of varying quality, the lack of objective evaluation of the unity of science, not to form a community college teachers and students to evaluate the main body, and can reflect the characteristics of the evaluation of university logistics system. Every college student support services and is closely related to quality of service is directly related to the vital interests of teachers and students to carry out logistics service satisfaction surveys can help schools access to information logistics management, logistics service companies perform well on the supervision and management functions. Logistics services to enhance the quality of the students' interests are well protected. In this paper, logistics management in colleges and universities are more concerned about the issue of student satisfaction, discussion and analysis of current theory and practice in the conduct of the student satisfaction measurement techniques and data analysis methods, summarized the main factors affecting student satisfaction and the establishment of task content and focus of the study.Review the existing theory on the basis of some colleges and universities based on student satisfaction survey data, focused around the subject of empirical research. To more objectively and effectively reflect a major factor in the current student satisfaction and student satisfaction with the composition of the major factors affecting the implementation of statistical analysis, it is beneficial for teachers and students satisfied with the theory and management practice has a certain reference value and reference .Papers in the research process, drawing on the full customer satisfaction measurement techniques at home and abroad, through the establishment of a more comprehensive study of college students back satisfaction measurement index system, and data collection with a certain representative sample based on the use variance analysis and multivariate analysis, statistical analysis, the demand from the perspective of students and teachers and students satisfied with the statistical analysis of key factors, assumptions and reasoning implementation. Divided into three steps:1,From the perspective of the needs of students, teachers and students of university logistics satisfaction proposed theoretical model;2,College support services index system;3,College support services index system verification. This eventually formed the main factors affecting teachers and students satisfied with the analysis of ideas and methods, and through empirical data analysis and research, reflecting the major Chinese universities logistical factors affecting student satisfaction with a range of valid statistical inferences for the future to carry out division Health satisfaction measurement practices, in-depth student satisfaction data mining and business management practices, provide learning and reference tools and methods.
Keywords/Search Tags:Universities, logistics, teachers&students satisfaction, impact factors, the model
PDF Full Text Request
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