Performance Evaluation Study Of Shandong Post Transportation Network Based On KPI

Post industry is connect with thousands of family, and could delivery mails and package to every corner, so it is important for development of our polity, economy, science, technology, culture and education. However, Chinese post industry is mixed of competition and no-competition work, concessionary and no-concessionary work, general and no-general service. Due to the serious competition of foreign and local logistic companies, the post company faced up with harder and harder competition situation. Right now, the post enterprise didn't have core capacity, so it is necessary to improve the benefit, efficiency and quality of post enterprise. As the same time, development of information technology brings chances to improve post process. Face up with challenge and opportunities, Shandong post logistic network have to understand the situation of itself and find out the disadvantages, and catch on opportunities, reform management system, then, post enterprise could talent showing itself and get further develop.Performance evaluation could make sure execute of strategy, could find out the operation situation, indicate the develop direction, is the important content of performance management, and is the fundamental of human resource decision. But, there is no good evaluation method. The existing method is valid for daily work evaluation, but ignore the enterprise strategy; valid for finance evaluation, but ignore not finance data; valid for benefit evaluation, but ignore customer satisfaction; valid for result evaluation, but ignore process management; valid for index choice, but ignore index setting. So, it is necessary to build up a comprehensive, external and scientific performance evaluation system.This article use KPI method, process management theory, JIT theory and TQM theory, and indicate the KPI of Shandong post logistic network is operation benefit, efficiency, and quality. These KPIs are close connected and impartibility to build up the KPI system. This article use fuzzy analytic hierarchy process (FAHP) to build up evaluation process model, structure model and 3 levels index system.This article builds up the Shandong post logistic network performance evaluation system, which has more scientific index system, connect the quantitative index and qualitative index. The evaluation system has systematic and hierarchy, which is coordinate with operation character of Shandong post logistic network. According to the demonstration analysis, the model is highly coordinate with post network, and the evaluation result is highly acceptable. Based on the evaluation result, this article provides the development method to improve the operation benefit, efficiency and quality of Shandong post logistic network.