Alumni Service System Optimization For Lanzhou University

For a long time,China University Alumni services has made a significant development, various colleges and universities have been fully aware of the importance of alumni resources, however the quality of service has yet to achieve the desired service system needs further optimization. Firstly, the paper mainly use the scientific conclusions of new public services, university public relations, university alumni services, university information, search engines and data warehousing, online analytical processing (the OLAP), combing with the overall trend of China universities alumni work, as well as the advanced experience of successful universities in developed countries, laid the theoretical foundation for the commencement of the follow-up paper case studies. Secondly, the paper using Lanzhou University as a study case, discussing the status of its alumni work, analyzing of the existing problems and their root causes behind. Thirdly, the paper on this basis is obtained by analyzing the problem, Lanzhou University alumni service system optimization methods and countermeasures.Through research, the paper draws the following conclusions:1, The paper analyzed the specific proposals of Lanzhou University alumni service system optimization from the following exposition:to consolidate the role, enhance service awareness; accelerate the team building, improve the organizational structure; standardize services, and promote the standardization of service processes; to speed up the Alumni Service work; sound evaluation of the alumni QOS mechanism.2, Building by four subsystems of the Organization Department of Alumni Relations, Development Department of Alumni Relations, Donated Funds Management Department, Administrative Management Department, and specifications for the different departments of their business content and service processes.3, First building Lanzhou University alumni resources subject-oriented search engine; second build Chinese character information collection system; third using online analytical processing (OLAP), to improve the efficiency of alumni services.