S Bank Information System Development Outsourcing Practice Research

With China’s banking industry catching up with the world’s standards, some domestic banks began to follow the example of foreign banks to outsource part of their business. The banking industry, as a more in-depth information technology industry, is related more to the information technology outsourcing, but because of in its initial stage, it still has some issues, such as no effective implementation of outsourcing, losing risk control method. With the amount and the scope of bank information technology outsourcing, how to balance the benefits and risks, how to implement the management has caused much attention. However, the domestic study on banking information system outsourcing is few and much of them are limited to the outsourcing decision analysis and risk management.This paper attempts to focus on the whole information system outsourcing process, and take S bank information system development outsourcing as a practical case. This paper based on the general outsourcing process, connects the analytic hierarchy process (AHP), service level agreements and SA-CMM model theory, to provide an overall method to improve the outsourcing quality.Firstly, this paper gives a general overview of information technology outsourcing, describes the concept、classification、theoretical basis and drivers of information technology outsourcing. Based on ISO9000 quality management system’s PDCA concept, this paper divide information system development outsourcing into outsourcing decision、outsourcing implement and outsourcing management three important processes. In the outsourcing decision process, this paper combines the outsourcing decision-making qualitative and quantitative analysis methods and introduces AHP method. In the outsourcing implementation process, this paper applies AHP method to the outsourcer selection process and establishes service-level agreement (SLA) concept. In the outsourcing management process, this paper introduces the SA-CMM model. In the above three processes, It is a combination of S bank’s actual situation corresponding improvements.This study not only helps to improve S bank’s information system outsourcing, but also provides other domestic commercial banks a reference.