A Study On Tacit Knowledge Management:a Case Study Of Information Center Of National Taxation Bureau Of G Province

Knowledge is turning into a key factor in the promotion of social development along with the development of information technology and the approach of knowledge economy, and knowledge innovation ability has become a necessary part of organization competition. Currently in administrative department, as the traditional management models is continuing to shift into the knowledge-based organization management model, tacit knowledge is increasingly being recognized and becoming the most important resource of administrative department. To implement knowledge management, especially tacit knowledge management has become an important source of international competitive advantage and the way to improve service ability, competence and public satisfaction for administrative department. British philosopher Michael Polanyi proposed the concept of tacit knowledge in1958, which attracted much attention of academic circles and was evoking heat discussion continually. The development of tacit knowledge plays more and more important role in social development.Firstly, the thesis analyzes the content and features of tacit knowledge based on the introduction of knowledge management-analysis. It takes Information Center of National Taxation Bureau of G Province as a case study and designs questionnaire and interviews in order to achieve high efficiency management of tacit knowledge. Through interview results and survey data analyzing in depth above, it evaluates the management status of Information Center and its staff, analyses its critical problem and points out the optimizing countermeasures to solve it. Furthermore, the author establishes the tacit knowledge management system, which including the process of excavating, organizing, storing, spreading, sharing and applying the tacit knowledge internally, and the strategy of management institutions establishment, system construction, cultural construction, and learning organization construction externally, in order that the tax staff are able to access, share, and use the knowledge conveniently in the organization, consequently to optimize service, improve work efficiency and own quality, so as to both realize the collection and standard administration of tacit knowledge and enhance organizational effectiveness, finally to realize common development between the organization and staff.From an empirical perspective, the thesis is conducted by means of literature review, questionnaire, interviews, quantitative analysis, case study, and analogue model methods, etc. Through investigation analysis and comparison, it describes the current situation of tacit knowledge management in Information Center of National Taxation Bureau of G Province and its staff. According to five process modules of tacit knowledge, including excavating, organizing, storing, applying, spreading&sharing and innovating, it establishes the tacit knowledge management system initially, trying to make a further improvement on planning, managing and implementing tacit knowledge for Information Center of National Taxation Bureau of G Province.