Current Status And Strategic Study On Performance Management For Changzhou Local Tax Department

Currently, tax departments at different levels are facing the transformation of government’s public functions and management style and the fact that the strategic goal of organizational development is adjusted from the original "receiving tax and leading the team well" to a public service-oriented tax organization managed with modernization. Constructing modern tax management system and achieving the maximum efficiency level of taxation under the premise in reducing the cost of tax effectively are full of challenges. How to promote the development of gross-roots tax departments sustainably and scientifically is a realistic research subject, making us focus on performance management, a modernized, long-acting and effective means.Implementing performance management, adopting perfect and scientific evaluation system, evaluating the job performance of tax cadres in gross-root departments more reasonably, bringing their passion for work, initiative and creativity into full play are of great practical importance for improving the level of tax management, work efficiency, and taxpayers’ satisfaction and compliance degree.This paper mainly starts by the study of performance management of government departments and expounds its theoretical basis and the instruments and methods of performance management. Then taking the practice of performance management in the local tax system of Changzhou City as a case study, this paper seeks for the problems and shortcomings existing in the performance management in gross-root local tax departments from the following aspects, including strategic level of performance management, the degree of participation, and application of performance evaluation results, incentive function of performance management and human resources in tax departments. And then this paper puts forward countermeasures to solve problems by building a performance management system based on Balanced Score Cards, job responsibilities system based on process re-engineering, human resources management system based on humanistic management, the operating mechanism of performance evaluation and strengthening tax cultural construction based on performance management in order to perfect and optimize the performance management in gross-root local tax departments. Enhance the efficiency of performance evaluation by developing the potential of human resources, and eventually gian the goal to optimize the quality of tax payment service.