Research On The Operations Management Of Software Outsourcing Project Service

Under the software globalization environment, software outsourcing is the inevitable production of effective allocation of resources in the world. In recent decades, many companies choose to outsource non-core business. The purpose is to let themselves focus more on core business, at the same time, reduce the non-core business cost. Enhance the core business ability, and can get professional services of the non-core business, in order to achieve competitiveness in the market. India, Ireland, Israel and other countries become the main receiving global outsourcing software service center with mature software outsourcing service ability. During the past ten years, China makes a spurt of progress in software outsourcing service industry. In the first three quarters of2012, China’s enterprises took the amount of outsourcing service contract is about$3080millions, year-on-year growth of54%. But there is a gap on the project delivery quality compared to India and other countries. The cost control has to be strengthened, especially in the face of economic crisis. Overall, the project operations management ability affects the maximization of profit. Project operations management capacity of Chinese enterprises needs to be improved.From the project operations management point of view, according to the characteristic of software outsourcing service, the article gives the suggestion of the concrete operation management program. Four important aspects to the project operations management were selected. They are the cost of human resource management, project performance management, quality management, competence map management. Put forward the rational allocation of human resources and quantization scheme is one of the key factors to software outsourcing project cost management. Set up resource performance management system. Reasonable performance management can guarantee the target objectives of software outsourcing project. Set up quality management system. Suitable quality management system can effectively guarantee the quality of software outsourcing project. Set up human resource competence build up system. Systemic competence map can reduce the learning cost, fast match with customer request. It is good for the Long-term development of the company. In the article, actual cases are described, set up the excellent operational management system of software outsourcing project.