Improvement Of Performance Appraisal Of CPIC Insurance95500Call Center

With the development of society, insurance is attended and familiar by more and morepeople. The insurance market is becoming more and more perfect and growth. In recentyears, different brands in domestic and foreign, small and large scale insurance companiesare in every corner of the market such as bamboo shoots after a spring rain in a short time bydifferent forms of sole proprietorship and joint venture. According to the survey, manyinsurance companies senior management departments have started to take reform measuressuch as the strategic adjustment, business transformation, organizational restructuring,process reengineering and so on, Especially the reforms of the service system is the key. Butin fact, the reform of traditional insurance companies are difficult, which, one of theimportant direction of reform is the performance appraisal.The performance appraisal system is an important tool and means of human resourcemanagement in modern enterprises. Based on this situation, this paper introduces the relatedtheory only through human resources management, narrate roughly the importance role ofcomprehensive performance evaluation can play in the major reform measures of corporatestrategy adjustment, business transformation, organizational restructuring, processreengineering;secondly, with the China Pacific Property Insurance Co Jilin branch customerservice department95500call center as an example, analyzes its operation in theimplementation of the performance appraisal, what are the problems, and points out thecrisis. Analyzes the reality of the enterprises faced today, improve the design of the originalperformance appraisal system, and develop the implementation steps and methods to solvethe problem, introduce the security measures and effect of the implementation ofperformance appraisal, contribute to the high speed, stable development for the enterprise.This thesis consists six parts: The first part contains the background and significance ofthe research, expounds the present situation of the research domestic and abroad, andintroduces the idea of writing from the purpose of the study, content, research ideas andresearch methods; The second part introduce the performance appraisal from the definedgoals and objectives in detail, introduced four kinds of performance appraisal methods,including the advantages and disadvantages; The third part is to introduce the presentsituation of the CPIC95500call center performance appraisal, introduced the95500call center introduction, analysis the current situation of performance appraisal, pointed out theexisting problems and the reasons of the performance appraisal system; the Fourth part is themain part, design to improve the performance appraisal, to design a more reasonable schemefrom design principle, design basis, evaluation index system design, assessment of theweight design and evaluation form;The fifth part introduces the implementation andevaluation of performance appraisal program, including the evaluation of the implementationof the performance appraisal process and the performance of the measures and effect; theSixth part is the conclusion of the paper.