The Researches On6Sigma Based Software Service Outsourcing Quality Control System

The quality control of Software Outsource Service becomes the driving force of the IT industry. The development of the quality control level means the promotion of the core competitiveness of the companies. It decides the evaluation level and the key points when chooses the outsource company.This essay analyzes the current situation on the quality management in software outsourcing industry firstly, and induces the popular quality management theories, emphasizes the importance of6Sigma. Based on this, take Company M as an example, this essay summarizes the questions and issues encountered nowadays. It focuses on these problems, builds up the quality control systems and process, and defines the KPI scorecards. It also introduces the mapping between the6Sigma roles and normal company’s role. Finally, it introduces the current situation and result after Company M used the6Sigma Quality control system.The6Sigma Quality Control Systems resolve the current issues about how to control the service quality efficiently. Meanwhile, it matches the goal of Company M when it controls the outsourcing service quality. It is as well as to be a valuable reference to other companies.