Practice Of The Quality Of Electricity Supply Companies To Improve Service Resident TZ

In pace with the reform of power system and the change of market supply and demand, the role of power supply enterprise has changed from an organizer of the power’s production and consumption to a business operator and a servant. In addition, people have a growing demand for power supply service with the continuous improvement of living standard. Only if the enterprises keep improving the service can they satisfy the residents’ growing and changing needs for service and therefore guarantee the sustainable development of themselves.With a view to solving real problems and then improving the power service, the paper identifies the problems and influential factors in service by drawing lessons from the domestic and foreign literature, analyzing the data of Work Order95598and the current situation of power demand, and referring to the theory of quality management. Some improvement measures are put forward accordingly.The paper is a practical research based on theory, in which some influential factors are analyzed in detail. From the perspective of consumers, the research is conducted through the technique of critical events, especially the Work Order95598, by means of hierarchical ordering, illustrated with the pareto diagram and association diagram; further, the data drawn from the Work Order95598will be tested and verified from the perspective of management of enterprises. In comparison with the form-filling which requires the consumers to answer questions in a fixed frame,(?) is comprehensive to collect data from the consumers’ real responses in the investigation of power service. Moreover, it provides an easy and feasible way for analyzing and improving the power service in the future.