| Express industry is an important branch of the logistics industry, it has greatdevelopment potential and broad prospect. Especially in recent years, with the rapiddevelopment of e-commerce, the express delivery industry in China has entered a period ofrapid development.Because of their errors on the current understanding of social responsibility, manyexpress companies take and bear little social responsibility which they should account for, asa result, the traffic has been affected seriously, what’s worse, the whole society can not avoidthe bad effect. It is essential to build an evaluation system of performance which includescorporate social responsibility.In this article, we established a five-dimensional strategic framework combined withBSC and CSR，and determined the weight of each index by AHP. In the evaluation of theresults, we used the fuzzy comprehensive evaluation method. In the last chapter of the paper,we put the system into effect by evaluating the strategic performance of SF Express. Based onthe evaluation results, we made recommendations for improvement.I hope that the research conclusion can help the theoretical Study of the strategicperformance evaluation of express industry in China and provide a reference for the sounddevelopment of China’s express delivery industry. |
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