The Research On High Speed Rail Service Information System Project Quality Management

High-speed rail is a integrated system of high technology, its construction and operation reflects a country’s scientific and technological strength. High-speed railway construction in China has always been the party and government attach great importance, the development of science, a fast and good, gained the success that attract worldwide attention. Compared to the current domestic high-speed railway passenger service information system of project quality management level and the developed countries, there is a big gap, this study hopes to improve the quality of theoretical problems of high speed rail project customer service information system in the control to explore, to provide a theoretical basis and methods to further improve the high-speed railway passenger service information system of project quality management level.This thesis studies the theory development and research status of high speed rail project service quality information management system, in-depth analysis of the core theory, process quality control tools, as well as the quality and process of change: change is bigger, the lower the quality of. The "process approach" is used in engineering for high-speed railway passenger service information system in construction process, through process elements of customer service information system engineering of high speed railway on the analysis and evaluation of engineering project for quantitative analysis and evaluation and improvement. The design method and procedure of quality improvement, including system design, factor analysis, validity evaluation, the documented process, continuous improvement model and PDCA. And the "process"(design, construction process, the debugging process, approval process, project file transfer), in order to facilitate the implementation and control. Finally, undertake to Tai Chi,"Shijiazhuang-Wuhan passenger dedicated railway passenger service information system construction project" as an example, the process control and improvement method is applied to the engineering quality, through the analysis of the element of the process improvement, control, construction process, verify the effectiveness of the process method in quality improvement mode.In this thesis, the "process approach" to improve the quality of the concrete application method for high-speed railway passenger service information system project has certain operational and practical significance, through the process elements in construction process customer service information system engineering of high speed railway on the analysis and evaluation of engineering project for quantitative analysis and evaluation and improvement. The model can provide some help for the quality control of customer service information system project construction, China’s high-speed railway construction, supervision unit. Provide some operable methods and exploratory thinking to standardize and improve the level of quality and management of high-speed railway passenger service information system engineering.