Study On The Problems And Countermeasures Of Tax Service Of Beichen IRS

Taking the State Tax Service Office of Beichen District in Tianjin shall be as an example, on the basis of the new public service theory, combined the actual work, find out existing problem and cause analysis one by one, put suggestions from the service provider, service contents and service modes.The State Tax Service Office of Beichen District in Tianjin provides service including levy and application of tax, substitution and receipt of invoice, invoice service, service acceptance, consultation of relevant tax issues and others to taxpayers. The Office implements standard construction and management with its clear post installation and overall functions. Though ratepaying service work has gained certain results after a period of standardized construction, taxpayers still have not been provided with satisfactory service for some deficiency, which can be manifest in three aspects including service provider, service content and service mode. One is service provider, which reflected in backward idea and insufficient ability of service; second one is service content, which reflected in unstructured environment and inefficiency of service; third one is service mode, which reflected in low degree of information and a shortage of self-help service. The following are the main aspects to develop ratepaying service work correspondingly:1, to determine role and function orientation of tax service office;2, to optimize service provider by setting up new concept, perfecting the training mechanism and improving evaluation and motivation;3, to meet tax payers’need by improving and substantiating service content;4, to actively advance construction of information, innovate service mode and provide high efficient way of self-help service.