An Analysis Of The Causes Of Flight Delay In China And The Study Of Service Coping Strategies

Flight delays are the challenges faced by the global aviation industry. All airlines are working hard at reducing flight delays and improving punctuality, but the phenomenon of flight delays have not only failed to eliminate, but increased. According to statistics, China’s current rate of flight delays is around20%higher than in developed countries, and these delays are featured with high frequency, long period of time, intensed disputes and contradictions. With the rapid growth in air traffic and services improvement in other industries, more and more travelers refer to consumer rights, and require airlines to improve service quality and to be responsible for flight delays, cancellations and other problems caused by airline operations. Some passengers even take some irrational actions such as denied boarding, refused to disembark to seize the aircraft and fight with airlines, so that the airlines operating costs continue to rise, the conflicts between airlines and passengers are showing a rapid growing trend. Some abnormal incidents often occur, such as the refuse of flying of the pilot due to passenger’s abuse, physical conflict between visitors and staff. Problems caused by flight delays have become increasingly prominent and the focus of public attention.So, what are the main causes of flight delays? Are all the faults of the flight delays caused by airlines? Is there any untold difficulties? Are there any effective coping strategies which can quickly bring the passengers to make up for their regret and dissatisfaction after flight delay? How to get the tourists understanding and recognition......flight delay governance is to safeguard the interests of passengers and air transport enterprises, and it can enhance air transport enterprise competitiveness, promote healthy and harmonious development of civil society amateur key factor.How to respond to flight delays? In this paper, the author researches the status of China flight delays and delay management, uses specific examples collected from the actual flight delays to analyze carrier, non-carrier and cross reasons for flight delay. The author not only gives in-depth analysis of the nature causes of our flight delays and the impact, but also researches the appropriate strategy and service skills for responding to flight delays from the perspective of processing services.