Investigation And Analysis Of Customers And Stores Salutation

Salutation is important communication unit:Not only salutation reflects society,but also the society restricts the salutation development;Salutation has symbol function of culture, reflecting the social values.Salutation not only has the function of greeting, bur also a language strategy, emotion strategy, used to express the purpose and feeling.Salutation is a prelude to the customer and store contacts, proper using of salutation conducive to achieving communicative purposes.There are many factors affect the using salutation of customers and stores:gender, age, occasion, profession, familiarity, cultural awareness, etc.It is not arbitrary of the the salutation Selection, must conjunction with factors to accurate use.The salutation using of customers and stores has a lot of features:the times, the purpose, the specialization, generalization of the Address, the openness, the the imbalance,etc.Overall, the customer and the store salutation trend is constantly simplified.There are many problems of customers and stores in using salutation:salutation vacancy, salutation misuse, avoiding the use of salutation, etc.There are objective and subjective reasons for these problems:Subjectively, the importance of understanding the customer and the store salutation should be improved, and they should be good at observing and learning, avoid ambiguity or ambiguous color salutation increase using ability of salutation in practice.Objectively speaking, the using of salutation lack of guidance, China currently lacks common salutation, salutation system is imperfect, it remains to transform the development of the times and people’s attitudes.By the article of customers and stores salutation statistics and analysis, summing up salutation use features providing the advice and development aspirations, has important theoretical and practical significance, not only can guide the customers and the stores salutation using but also help to improve the salutation system.