Research On The Service Quality Of YT Quality Supervision Bureau Service Window And Improvement

For a healthy social order and economic order, enterprises and self-employeds have to obtain a license and voluntarily submit themselves to the government sectors. In this way, administrative examination and approval is very important. So the enterprises and self-employeds have to get in touch with the administrative department in charge of examination and approval extensive and all around. As the work of the government functions transformation form "regulation-oriented government" to "service-oriented government", the service quality and service level of service windows for administrative department change to a very important index to text the achievement of administrative departments, and it is payed close attention to leaders of government. In recent years, administrative departments has made great progress in groping their way forward from numbers of attempts. But it still have not formed system because of there is so many matters for service encounter,as well as the tests and research of service windows for administrative department is lacked.This article is based on service encounter, employed examples the service windows of Bureau of quality and technical supervision in Yantai Economic and Technological Development Area. The research target is to evaluate the influence and weight from service skill, service attitude, dress and appearance, information, service efficiency of staffs at service windows for administrative department. Through the questionnaire and the soundings taking among service windows of Bureau of quality and technical supervision in primary Economic and Technological Development Area, and visit and observe to the customers and service window personnels, we scooped data broadly, and then to analyze, summarize and classification. So we can judge of the key links and key factors of customer-perceived service quality, to further put forward the way how to improve the service quality of service windows of Bureau of quality and technical supervision. The results showed lie in the following details, first, service skill, intormation, service efficiency of staffs, service attitude are influencing factors of customer perceived service quality of government service windows which were sorted as weights. Second, service skill is the most important point of consulting, acceptance, payment, and payment is affected by intormation and service efficiency of staffs. Third, the weight of three links influenced feelings of customers about service quality is payment, acceptance, consulting. Fourth, the service quality of government service windows is still lower, and we need to do something to be better. Fifth, scientific and reasonable corrective actions can raise the degree of customers’satisfaction, and so this research may be helpful to guide practice.