Analyses The Improvement Of Community Public Service Quality In Third Class City

Improving the ability of the community public service is an good tool to improve our country’s public service, both in accelerating the change of government functions and raising the level of urbanization.In the city of rapid development, the improvement of material level calls for increasingly high quality of community residence.Reform has made important progress in community public service construction in the developed cities.But in the third class cities, because of the backward idea and the limited economic capacity,community public service develops slowly. Along with the transfer of the national economic center,the third class cities gradually become the main force of promoting the national economic development. There are more and more people gathered in the third class cities has resulted in many problems such as the challenges of region community construction and public service.Therefore,how to improve the quality of Community public service cause more and more attention, It is not only related to the improvement of the government public service ability, but also involved in the fundamental interests of the people.Over the past twenty years, many experts expand research on the evaluation of community public service quality.Most researches studied from the macro perspective,lack of the research from micro perspective.With the innovation and revolution of the theory in management, some theory such as the PZB service gap model,has been widely used in many fields, especially in the government management and service.These theory, method and model have been paid attention from government and services industries,and had good application and innovation in these fields.The paper,based on the servqual model,looks forwards to finding the difference in the quality of AnHui Wuhu community public service and the performance of these differences with questionnaire, literature research and empirical research.The essay focus on the current problems and reasons, improve the system of community public service evaluation in wuhu on the basis of successful experience of developed areas at home and abroad.From three aspects of government,residents and community,the paper find innovative approaches to improve the community public service in order to enhance the ability of the public service improve the satisfaction of the people, promote the development of the social security system and the construction of a harmonious society.