Consumer Regret Right Protection Of Legal Issues Discussed In This Paper

Consumer regret right refers to the consumer after sales at the scene of the unconventional way to purchase goods, within the statutory period of time, can choose to buy goods has no reason to return to the operator is a kind of special rights.Regret rights as an important right of consumer protection, and effective as of China’s2013 consumers’ rights and interests protection law for three years, consumers in the shopping process is still difficult to effectively apply right to regret, to protect the rights and interests of consumers has not been implemented, the reason is that our country’s current regulation about the right of disappear is protected method to regret not enough detail is perfect, and the right to regret the applicable relevant regulatory enforcement mechanism does not reach the designated position, lead to the operator will not regret right commodity scope expands unceasingly, consumer rights protection way less after regret right has been violated.Regret rights clause in our country, the consumer can limit the applicable scope of the "no reason to return" in the trading area, such as network, TV, telephone, mail order, regret rights applicable range is relatively narrow, compared with the foreign system of law for goods in good condition, unfavorable returns are not clear, the definition of boundary is not clear, easy to make consumers and business operators to produce controversy; Exercising regret right calculate since 7th deadline time, notify the operator failed to return way refinement, make consumers in exercising its right of imposing regret the lack of a clear legal support, protection of the rights and interests of consumers of the road is very difficult. In this paper, based on the investigation to the present situation of regret rights protection in China and outside regret right system experience for reference, puts forward the scope, expand the right to regret regret right clear unfavorable apply extension of goods, to strengthen the administration of right to regret for regulation, improve consumer dispute arbitration and litigation system and a series of countermeasures to perfect the legal system of right to regret, intensify the protection of rights and interests of consumer regret.