Research On The Service Model Of Online Courses In China

As a worldwide development trend, and along with the rapid development of the "Internet +" model, online courses has become our country education resources sharing and the way of the public the importance of online learning, the service mode of exploration is the development of the education theory and practice predicament breakthrough of the core issues. To explore the service mode of online courses in our country, must be for classification and status quo of China’s online courses have accurate grasp the first. Although in recent years our country network public class presents the vigorous development in the quantity, but also the quality is uneven,classification problems such as vague and unsatisfactory effect, there are still many users feel like the quality of online courses abroad and the effect is better. Is particularly important, Chinese scholars more concentrated on the study of online courses in Chinese and foreign contrast analysis and classification research level, such as public class service model for network research is less,also did not form a system of concepts and research system; About the development of online courses in China still many management oriented concept, lack of service concept and Shared consciousness; More pay attention to the quality and quantity of online courses on the contrast,and ignore the user’s individual experience and service; More on the pursuit of the number of users increase, the lack of a sustained attention to users.Using the questionnaire, comparative analysis, the methods of literature research, through combing to our country mainstream network public class website, online courses in our first scientific classification, generalize the type of government, college presided, third-party platform type such as three types. Then through theory, based on the pattern of service in the field of science around online courses web service design, service operation, service quality and service feedback as the main content of research materials providers, service providers, and the relationship among the service object, public class service to our country current network model are analyzed and classified, description, summarizes the management oriented, education oriented and service oriented model of three kinds of services. And through to the Chinese and foreignnetwork public class service mode of the comparative analysis and the user feedback questionnaire survey on the current network opinions of the public class service mode, service mode theory for our country network effect evaluation was made public class current service mode and problem analysis, reveals the insufficiency and flaw of service mode. Finally, the fusion and development prospect of future research in China and to the development of online courses, upgrading our online courses are put forward as a new idea of the overall service quality and level.