The Impact Of Abusive Supervision On Supervisor-subordinate Relationship Conflict And Turnover Intention

Leadership behavior is always a hot-spot issue in management, and most scholarshave studied the leadership behavior from a positive perspective on the organization and itsemployee. But, with the recent leaders’ negative behavior exposure, more and morescholars begin to notice the outcome caused by negative leadership behavior. Abusivesupervision is a typical negative leadership behavior. Abusive supervision is defined asthe sustained display of hostile verbal and nonverbal behaviors, excluding physicalcontact. Studies have shown that abusive supervision has a negative impact onorganization and employee, affecting employee’s work attitude, including employees ofanxiety, depression, burnout and negative psychological reactions, reducing its role androle performance, increasing the turnover intention and so on.Currently, the study based on Chinese culture is scarce and still in its infancy.Besides，the current analysis on the impact of the potential moderator is rarely.Therefore it is necessary to investigate and analyze the phenomenon in ourorganization. In the paper, the research model and hypotheses are put forward on thebasis of reading the literature.278employees from companies are investigated byquestionnaire method to examine the study. This paper discusses the destructive andharmfulness of leaders’ abusive supervision from the aspects of supervisor-subordinaterelationship conflicts and turnover intention in regression method, then useshierarchical regression to examine the moderated effect of the emotional intelligenceand its dimensions. Empirical results show that the abusive supervision has asignificantly positive impact on the superior-subordinate relationship conflict andturnover intention. As a special character of employee, emotional intelligencemoderates the relationships between abusive supervision and their negative impacts insuch a way that the relationships are weaker for individuals higher than lower inemotional intelligence.The paper provides the theoretical basis for realizing the damage of abusesupervision and the importance of staff’s emotional intelligence training. Besides, theorganizations should formulate an effective monitoring system to prevent abusemanagement phenomenon, improve the labor relationship actively, and create a goodworking atmosphere.