The Study Of Tourism Enterprise Performance Management Based On The PDCA Theory

In today’s booming tourism industry, the tourism market development bring hugeopportunities and challenges to tourism industry practitioners. Competition betweentourism enterprises, and gradually into the enterprise internal management, however,internal management is dependent on the management of the enterprise personnel, itis well known that the core status in the process of enterprise management isperformance management, related to the improvement of enterprise’s core competenceas a whole. Tourism enterprises, how to establish performance management systemfor enterprise long-term development, and used to solve the problems existing in theperformance management, has caused more and more managers and researchers’attention and concern. In view of this situation, summarizes the experience whichrelated scholar’s study, using PDCA theory to research and analysis the performancemanagement of tourism enterprises, in order to build a performance managementsystem, which suitable for the development of tourism enterprises.This study based on the domestic and foreign relevant concepts such asperformance, performance management, PDCA theory, on the basis of relevant dataintegration, Introduces and comments on the theories, give prominence to applyPDCA theory to enterprise performance management features and advantages,indicate the application of the theory to the necessity of the tourism enterpriseperformance management. By analyzing the current situation: the overall low level ofenterprise performance, greatly influenced by the industry, the performancemanagement system building has limitations, and the present problems existing in thedevelopment of performance: understanding unclear performance idea, performanceplanning lack of strategic concept, performance communication, informationcollection is difficult, single appraisal method, feedback enforcement is not enough.By using PDCA theory, from the tourist enterprise performance plan and goal setting(P), performance communication and implementation (D), performance appraisal andassessment (C), performance feedback and result processing (A) four aspects,construct the tourism enterprise performance management system. And theimplementation of performance management is a cycle, the spiral process.Enterprisesto raise the level of overall performance will be the result of many performancemanagement cycle constantly progressive.Therefore, when applied the PDCA theoryin the study of tourism enterprises performance management, need to form a system of performance management thinking, continuously improve performance, payattention to training and career planning, finally realize the maximization of thebenefit of the whole tourism enterprise performance management.