Training Needs Assessment About Front-line Staff Of One Hotel Management Company In Xi’an

The rapid development of the hotel industry has enhanced competition between the hotels. For the hotel management company, timely and effective inspect its hotels and improve the hindering factors is very necessary for its existence.Objective:To reduce the hotel staff turnover, lower employee turnover rate of short-term; rational and efficient develop training programs, to avoid the waste of human and material resources and ensure training objectives consistent with the strategic objectives of the hotel; guarantee hotel training programs targeted and distinctive balance, improve staff training satisfaction.Methods:Study object is frontline staff in a hotel management company in Xi’an, after a detailed review of the literature, we use "staff training needs questionnaire" binding "the hotel manager interview" conducted a survey. The questionnaire consists of three parts, the first part is the basic demographic information of staff, the second part is around the training what staff accepted, learn the needs of employees for training frequency, mode, etc. the third part are reasons which affect employee’s productivity, and the need to improve job skills, at last listened to the views of staff on topics settings.Results:The study separately analyzed from the organization, tasks (work) and individual levels, were by statistical analysis found that dining, housekeeping, sales department have a positive attitude which significantly higher than the lobby, security and engineering department, finance department with no significant differences in other sectors; undergraduate academic staffs enthusiasm was significantly higher than other academic staff, junior academic staffs enthusiasm was significantly higher than the specialist staff. In the female employees, the married employee’s motivation was significantly higher than unmarried women; in male employees, a married employee’s motivation has significantly lower than unmarried men. In selecting of the frequency abut training, youth staff tends to choose a lower frequency, while middle-aged employees, but tend to choose a higher frequency of training; non-professional employees tend to gain more training opportunities and professional staff tends to choose a lower frequency of training. In addition, married workers tend to a high frequency of training, but many unmarried employees are choosing a lower frequency of training. But also with the χ2test examines gender differences in the frequency of training, did not find a significant difference in the male and female gender.Conclusion:(1) Employee’s level of education, age, marital status and the different sectors are important factors that affect the attitude of staff training.(2) Different professional backgrounds, ages and marital status are factors effect training frequency selection.(3) From the hotel management company’s organizational level analysis found that there are many problems with Front Office department, security department as well as food and beverage department, employees have a great room for improvement in the service concept and service altitude; Finally, from the staff level analysis found that employee have a work skill, but needs to be further improved in the standards of work implementation.