The Study Of Honeywell Aerospace Technical Operations Center Site Selection In Asia And Pacific Region

With the continuous development of aerospace manufacturing industry, the aerospace construction is gradually rising up. Nowadays, the aerospace manufacturing industry has gradually become the symbol of the comprehensive national strength. Due to its fast developing pace and large scale, the aerospace construction is a new highlight of Chinese industrial development. Despite of its fruitful development, there are some problems calling for immediate solution. In particular, problems related to the construction and site selection of the customer and product support system of some international and domestic airlines, the setup of the overseas customer service system of the domestic plane manufacturers, retailers and customer service providers and the domestic aircraft production technical support center lack in-depth study. Honeywell acts as a leader member within the airline field. In order to effectively integrate resources of Asian-Pacific countries and maximize its role, it is imperative for Honeywell to scientifically and accurately locate its technical operation sits in the proper cities and positions in Asia.Based on the above research and background of aerospace construction in China and the world, this paper combs relevant theories, sorts out and refers to many related theories and practice about industrial location both at home and abroad. First of all, it gives a brief image of Honeywell aerospace customer service system by introducing Honeywell and its distribution in Asia & Pacific, the current supporting system and also status and role of positive technology operations center. Secondly, it counts the distribution of customers and market research, analysis of customers’ composition in APAC region and introduce the 5 basic influential factors of Technical operations center and make an analyze of basic influential factor of TOC site selection base on above points. And then, on the basis of comparative analysis, it also applies AHP to demonstrate from qualitative to quantitative targeted at empirical research then It still introduces mathematical model and quantitative calculation to site selection of the company’s Asia & Pacific operations center. It helps decision makers to increase the awareness of Honeywell aerospace TOC site selection deeper and wider, and it also brings the benefits of scientific rigor during the site selection. Finally, it summarizes discussions and researches on Honeywell’s Asia & Pacific operations center, from theory to practice, from practice to method and its study methods. Likewise, it also makes a forecast for the further study of perfecting TOC site selection theory and method, enhance the scientific and accuracy of location, to improve the future research aspects of the prospect of cost benefit.This paper summarizes the understanding and methods of thinking, ways to make TOC site selection a successful one by combing the theory and practice. It provides a reference and reference value for the setup of the overseas customer service system of the Chinese OEMs, retailers and customer service providers also the set up for the technical support center locally.