Study Of Business Process Management Practice In Large Inspecting And Testing Company

Business Process Management (BPM) is an important issue in the modern enterprises. Because of integration of the world economy, the diversification of buyer’s requirements and improvement of science and technology, the business and management environment of companies have been deeply changed, and the traditional management pattern has been austerely challenged. Only the company with innovation can survive and develop. So BPM has received much attention because of innovating, focusing on customers and improve processes.Business Process Management is a very advanced management theory, whose former theory is Business Process Re-engineering (BPR). But the successful rate of BPR’s implement is very low. From the public successful cases, there is almost no any relation with Inspection and testing company about BPM. Thesis summarized the successful experience for large-scale inspection and testing company’s BPM project, and then others could refer to.Thesis made an analysis for inspection and testing business model, summarized the character of modern inspection and testing business, such as only provide service, no real product except report; complex customer type; complex product type; huge order amount; customers prefer short testing period to price. In accordance with BPM theory, study BPM’s influence factors for A company. During the implement of BPM project, made a detailed plan. Initially focus on order management process, summarized previous procedure’s defection, and raised detailed solution. More important action is that still monitor new process’s performance after implement. And then compare cost, efficiency, satisfaction rate, procedure quality with previous process; the purpose is testifying the effectiveness of new process. At last, keep on monitoring new order management process; make this process like a BPM action cycle. Finally, lead to a continuous improvement BPM.Based on the successful BPM experience of a inspecting and test company, raise a view that this type of company should pay more attention on modern IT technology, IT technology, operation division and centralization.Meanwhile, because of A Company is a leading inspection and testing company, its BPM successful experience is very important to improve whole level of industry of inspection and testing.