Research On Employees’ Job Satisfaction Of China Mobile Shihezi Branch

Employees’ job satisfaction is the reflection of the overall experience and satisfaction degree ofrequirements of employees for jobs, has strong interpretative and predictive effects for a variety ofbehaviors of employees and plays significant role in the process of improving productivity and reducingturnover, etc. As one of the important industry with rapid development, the key factor deciding the survivalof communications industry is whether the enterprise can provide thoughtful and efficient services to attractmore customers. Employees’ job satisfaction as one of the most important factors affecting staff enthusiasmand team stability. Service businesses aims at the customer are always right and ignore the harm fromcustomers to employees. In order to obey the rules, employees can only submit to humiliation and constrainthe true feelings which seriously impact their job satisfaction. So customers and the ability of regulatingemotions are also major elements effecting job satisfaction.The purpose of this study was to using questionnaire survey and interview to study the employees’job satisfaction of China mobile Shihezi branch, analyzing the difference of job satisfaction in differentgenders, stations, length of service, education background and nations. Pointing at the job characteristics ofsurveyed enterprise and based on the theories of conservation of resource and affective events, building thehypothesis of customers injustice influences staff’s job satisfaction negatively, emotional intelligenceinfluences staff’s job satisfaction positively, emotional intelligence moderates the relationship betweencustomers injustice and staff’s job satisfaction. Studying the current situation of staff’s job satisfaction,analyzing the influence factors of job satisfaction, ascertaining the evaluation index system of jobsatisfaction which conforms to the characteristics.Adopting the method of principal component analysis to get six impact factors of work itself, salary,working conditions, working relationship, organization environment, respect and self-realization. Usingcorrelation analysis and analysis of regression to verify the hypothesis and get the relationship of emotionalintelligence, customers injustice and staff’s job satisfaction.Put forward the improvement proposal according to the conclusion. First, establish fair, reasonableand transparent welfare distribution system. Second, establish fair, reasonable and transparent promotionmechanism, providing training opportunity fairly. Third, improve the achievement and satisfaction fromwork. Forth, create a harmonious working relationship. Fifth, pay attention to the management of theemployees who service customers directly, attach importance to the influence from customers and takeaction to reduce the harm from customers, foster the ability of dealing with customer injustice by trainingemotional intelligence. Sixth, investigate the situation of emotional intelligence. Seventh, introduce cyclemanagement of PDACR, research the condition of job satisfaction. Eighth, carry out the work of careerplanning. Ninth, take different management actions on the basis of personal characteristics.