Mental Workload Of Commercial Banks Account Manager

In the recent years, as the competition of commercial banks had been graduallyintensified, the government began to foster and give more supporting to the nationaland local commercial banks. Since the commitment of all-round opening of bankingindustry has been meet in2006as a compulsory clause to be a member of the WTO,the competition circumstance of commercial banks developed into a keenone.Banking homogeneity determines the competition between banks is essentially atalent competition. Commercial banks account manager is not only connected to theties between banks and customers, but also the direct creator bank profits, worthy ofstudy. Increases to employees to bring the work itself satisfied, you can improve theperformance of employees, and to improve organizational performance, as banks gaina competitive advantage in the fierce competition. This article is in this context, thestate-owned commercial banks account manager selected for the study because of anempirical study based on human mental workload and work performance engineeringexploration.This paper uses the literature, induction, evaluation method based on the impactof human factors engineering Account Manager mental workload efficiency researchand analysis. First collected by online media, libraries, etc. A large number ofdocuments, and then summarize the document, and human factors engineeringconcepts, the concept of mental workload, status and influence of commercial bankscommercial banks account manager working efficiency factors set forth incommercial banks account manager as an object to study, from human, machine,material, method, analysis of five factors of mental activity, the impact of variousfactors, and gives the feasibility of reform measures to address the problems. Thus agreater impact on the mental load factor derived account manager working efficiency.An overview of how to provide commercial banking client manager productivity.The study analyzes draw two conclusions, as follows:The first, when managers at different stages of the customer to evaluate mentalworkload, mainly using NASA-TLX rating scale collation, evaluation stage includingcustomer marketing stage, receiving approval stage, stage and other post-loan management, subjective evaluation findings indicate that customers in accepting themanager’s approval stage higher mental workload than the other paragraphs15points,but always with the extension of mental workload level account managers reducedworking hours, which has a negative correlation.The second, according to the author gives commercial bank evaluation findings,combined with the need to improve the ergonomics of measures put forward in termsof characters, equipment and work environment.Said the article refers to the managers of commercial banks account manager,account manager key elements is to analyze and evaluate, and propose appropriatecorrective measures, later researchers provide a high reference value...