Research On Construction Of The Enterprise Key Process Based On Performance Excellence Model

Process management is a very important part of enterprise management, by theuse of process methods can help enterprise achieve value-added effectively, but in theface of changing and competitive market environment, the thought of processmanagement in pursuit of customer satisfaction and the product or service qualityimprovement is not enough to satisfy the requirements of enterprise to get better andmore comprehensive performance. This article talks about the research of enterprisekey process building based on performance excellence model, under the guidance ofthe core idea of performance excellence model, on the basis of the requirements ofprocess management and the other aspects of organization operation fromperformance excellence evaluation criteria, to identify the key processes, to determinethe key process requirements and to design the key process in the organization. Basedon performance excellence management model, it emphasizes the strategic drive ofprocess management, to ensure the implementation of the strategic targets andplanning; it pays more attention to the balance the requirements of the customer andother interested parties, in order to realize the aspects of satisfaction, fully improvethe quality of the business; it enhances the process result oriented, to ensure theachievement of the process effectiveness, efficiency requirements, to realizevalue-added process effectively; it develops the dynamic management of the keyperformance in the process, and constantly promote improvement and innovation, toachieve the organization performance excellence and continued success.The first, article analysis the difference of the process management betweenbased on the excellent performance management model and the ISO9001qualitymanagement system under the quality management category, to perfect and improvethe process management method, constructing the key process in this way. Accordingto the definition of key process and identification of thought of the excellentperformance management model, the article proposes and further perfects theidentification factors of key process, on this basis, taking a large number of literatureinvestigation and in-depth enterprise practice, to clear the specific identification factors, completed the establishment of the index system for identifying key process.What’s more, the paper determines the requirements of the identified key process anddesigns the key process according to the requirements, building up the key processdesign model.The research on construction of the key process based on the excellentperformance management model can help enterprises to clear the key process anddegree of key process in the organization. It is advantageous to allocate the resourcesof organization efficiently, to cultivate the core competitiveness on the key link oforganization’s strategic success, to take the differentiated competitive advantage. Alsoby determining the requirements for customers and other interested, realizing theprocess requirements through process design can optimize the process value-addedability, ensure the implementation of organization strategy, and constantly improvethe organization’s comprehensive performance and quality of management, promoteenterprise continued success.