The Exploration Of The Business Service To Lead The Excellent Performance Mode

With the rapid development of global high-tech, information and economic integration and moreintenselycompetition among countries, regions and enterprises, performance excellence mode has become an effective way to improve national soft power, to maintain the enterprise’ s advantages in the market, and to build up its own strength. The business services industry has undergone an unprecedented development in China since China’s entry into the WTO facing the economic globalization and the influx of foreign-funded retail enterprises. The competition between enterprises becomes more and more serious. But our country commercial service industry’s management level and service quality is much less than the industry’s development level. In business services, quality and performance is determined by the organization’s customers. The customer is the feedback of service quality. The customer is not only the core of the company service, but also the judge who has the right to appraise the performance of company’s customer service. This is the difference between the service industry and manufacture industry. So, for the company in the service industry, the most important and urgent problem is to improve the quality of customer service.Undoubtedly, performance excellence mode is the \ " international standards base on the management fact\" to improve organizational performance, and promote the competitiveness of the organization and to realize the sustainable development of organization. It provides a systematic solution for the enterprise and it is a comprehensive enterprise management method and management framework. Through a comprehensive and systematic diagnosis and evaluation on the enterprise management, the performance excellence mode helps enterprises to identify its own advantages and improvement gap, and also helps the enterprises to find an effective and efficient way enhancing enterprise management level,updating enterprise management concept, and getting continuous development and finally lead the enterprise from good to great.This paper is based on the \ "outstanding performance evaluation criteria\"(GB/T19580) and \ "outstanding performance evaluation criteria implementation guide\"(GB/T19579) using the method of integrating theory with practice and introduces the background, the current development trend, and related basic theory of excellent performance mode. It reviews the research and application of the excellent performance mode at home and abroad. Also, comparing with the current popular quality management system ISO:9000, environment management system GB/T24001 and Occupation Health Safety Management System GB/T28001, it analyzes the characteristic of excellent performance mode and enumerates the way of pursuing excellent performance mode through the example of Z Company who imports the performance excellence mode and create quality prize instance to illustrate its specific application in business services. At the same time, it gives a conclusion about the successful experience and deficiencies of Z Company and provides the suggestion to other industries to push the service-oriented business to import the excellent performance mode to enhance the service level, operation quality in this industry. It can achieve outstanding business performance and offer the reference to the other industry to implement excellent performance mode.