Study On Performance Management Based On Consumer Satisfactional Researchof BE Company

Since the 90 s of 20 th century, the education and training industry as an important part of the tertiary industry and service industry has been getting vigorous development,withthe marketing economy has been deepening development, especially after "the Private Education Promotion Law" has been promulgated and implemented. In the coexistence of opportunities and challenges of the environment, the education and training industry enterprises are also faced with the core issue to enhance the competitiveness of enterprises. Human resource management is a effective tool for enterprises in the fierce competition in the market to establish superiority, also has gradually from the affairs of the enterprise management level rose to strategic levelnowadays.Performance management is the most important part of human resource management.It is very useful to guide employee behavior, personal performance to the enterprises improve and enhance the performance of the whole enterprise, help enterprises to achieve the strategic goal. Customer satisfaction is the final goal of most of the companies.It is very useful to enhance staff awareness of service, increase customer satisfaction to improve the sustainable consumption of viscous.Externally, itenhances corporate visibility and reputation, to enhance the enterprise operation efficiency and business performance. The use of internal and external customer theory as well as to enhance internal and external customer satisfaction point of view design enterprise performance management program, is one of the useful practice of human resource management.This paper of BE company based on consumer satisfactional research of the performance appraisal system has been researched on the possibility of the implementation of and suggestions for improvement, hoping to build a small and medium enterprise of training industry to enhance customer satisfaction as the goal, so as to enhance the enterprise internal management system of performance management, implementation of human resources services to the functions of the corporate strategy, from the improvement of the performance of the individual to improve team performance, so as to enhance the corporate performance targets, can learn from the experience, also hope to solve be company existing problem of BE at the present stage of the performance management system.