Research On The Volunteering Service Quality In Science And Technology Museum

Volunteer service is important to the construction of spiritual civilization,and symbolizes the development of modern culture.As in the 18 CPC National Congress report,we should promote volunteer service,strengthen popular participation in building spiritual civilization,promote learning from lei feng activity,and normalize the study and publication of moral model.This indicates that CPC emphasizes a lot on volunteer service.Popular science volunteers play an important role to implement science literacy education in China.Although China already has set up groups of popular science volunteers,the general quality and service of them still need to be improved.How to cultivate volunteers of high quality,is an urgent question.This essay studies the function of volunteer service in science museum,the current situation of volunteer service and the index of volunteer service quality,understands the status of volunteer service in science museum,so as to specify the idea and development direction of volunteer service in science museum.Based on Theory of the Service Quality Management and according to the current situation of volunteer service in Wuhan Science Museum,this essay has used interview,questionnaire and positive analysis to analyze the current situation,problem and quality evaluation of the current situation of volunteer service in Wuhan Science Museum.Around the idea of "problem study—relevant theory-positive analysis--inspiration",this essay digs out the existing problems in volunteer service in Wuhan Science Museum,and provides measures to improve the quality of volunteer service in Wuhan Science Museum.This essay has made relevant positive analysis on the current situation,problem and quality evaluation of the current situation of volunteer service in Wuhan Science Museum,revealed the existing problems in volunteer service in Wuhan Science Museum,and provided targeted advice,which are as follows:The first part is introduction,which introduces the background and significance of study and the related research status at home and abroad,defines the framework of writing,the content and method of research,also makes a brief explanation of the creative points.The second part is theoretical interpretation which studies the quality of volunteer service in Wuhan Science Museum with the metod of document research.The essay defines the volunteer,volunteer service and quality of volunteer service,exemplifies the relevant theory of quality of volunteer service,so as to provide theoretical support to the analysis of the quality of volunteer service.The third part has analyzed the quality of volunteer service in Wuhan Science Museum with method of positive analysis.The essay introduces the quality of volunteer service in Wuhan Science Museum,makes positive analysis to the quality of volunteer service in Wuhan Science Museum with the method of quantitative analysis,points out the existing problem and analyzed its reasons.The fourth part discusses the measures to improve the quality of volunteer service in Wuhan Science Museum based on analysis on problems and cause of formations.The innovation of this paper embodies in two aspects:on the research perspective,this paper takes a novel perspective,uses science volunteer service as entry point,and enriches the theoretical system of volunteer service;on the research content,this paper argues original point on new theory of management of service quality to improve volunteer service quality in China,promotes the idea of following theory of managing service quality and improving the service quality control system,sets up "Learning"organization,and perfects the mechanism of incentive and training.