Research Of Problems And Countermeasures About Letters And Visits System Of The State-owned Enterprise

From the reform and opening up utill the “market economy” of today,the reform of state-owned enterprises is never stopped.For a long time,the problem of “administrative” in state-owned enterprise is denounced by so many people,which is also reflected incisively and vividly on management work of Administrative Letters and Visits.In the state-owned enterprises,petrochemical enterprises are also facing the problem of unprecedented reform.Reforms of “redirection laid-off workers”,“clean-up and rectification” etc.off course already touched staff's core issues in different degree.And these core issues are closely related to staff's vital interests.However,reform cannot take care of the interests of all people.When conflict appeared,part of staff,especially those senior ones influenced by the traditional idea of “no disturbance no solution,big disturbance good solution”,problems of indiscriminate visit,group visit and leapfrog visit are very serious,which will definitely shock the stability of production and management of state-owned enterprises.In this article,based on a sample of sinopec ningbo engineering co.,LTD.,as the example,by combining the reform of state-owned enterprises in China,comparing and analyzing hundreds of cases in recent ten years,features of “coexist of sudden an inevitability” and “strong administration ” are discovered,so we think that it is not the right time to abolish Letters and Visits management job.complaint management in state-owned enterprises still has its necessity and value.Meanwhile,by analysing of operation on institution setting,supervision and after-sales service aspects,problems of weak institution operation and imperfection on performance examination are finally discovered.On the basis above,this article also use similar information of foreign countries for reference,through analyzing lots of typical cases we think that perfection work of Letters and Visits management job in state-owned enterprises shall be both done on national level and enterprise level.Reinforcement of second level ending system and supervision system shall be combined together to set a better Letters and Visits order.We will try best to search wonderful method to provide reference for the reform of state-owned enterprises and economic transition in our country.