Y Foreign Languages Training School Teaching Management Case Study

Since the economic reform in 1978 in China,people's living standard has been continuously increasing.Nowadays,in circumstances of the economic globalization,in the areas of commerce,education and science etc.,the amount of international cooperation is showing an upward trend,which acquires that the young generation should possess certain foreign language skills.Therefore,during the last 30 yearsthe foreign language training industry has made a great improvement.On the other hand,it is generally believed that the development of a foreign language school essentially depends on its teaching ability and high-level teaching management would provide the organization with powerful strength to gain competitive advantages and make the development sustainable.In this thesisall studies are based on the teaching management cases in Y Foreign Languages Training School,and Human Resource Management theories and Service Quality Management theories have been introduced in the research.The main body of this thesis consists of three parts: the first part(Chapter2)describes the detailed processes of these three events;in the second part(Chapter3),the reasons why all these happened have been revealed by relevant theories;and in the last part(Chapter4),the writer tries to give out a list of solutions.According to the management problems in the case,the writer has conducted a big amount of research on problems stemmed from“bad staffing choices”,“lack in incentive policies” and “ignoring students' perception of service quality”.In addition,the research plan aims at better covering the range of teaching management and it is meant to integrate all taches with the teaching management process.Finally,this thesis is also written in order to provide more information to researchers in the area of teaching management in foreign language training schools.