How To Optimize Station Service For Passengers During The Spring Festival Transportation

The annual spring festival transportation is a brutal war for the railway administration. Faced with large amount of passengers, railway stations have made adequate preparation work on ticker sale, passenger organization, luggage, parcel transportation and publicity. Definitely, they put into sizable resources of finance, manpower and material. However, a lot of problems related with service are still emerging in an endless stream. The complaints of passengers exist in large areas. For the service during this particular period, the issue how to optimize the service and administration system according to the specific situations of stations is the most important task. Furthermore, this study has realistic meaning.As everyone knows, Guangzhou, which has a large number of foreign populations, is called the “South Gate of China”. Guangzhou railway station is the first hinge in South China region. It has extremely heavy transportation task in spring festival because of large amount of passengers. Starting with optimizing the passenger service of Guangzhou railway station during the spring festival transportation, the writer intends to study how to tighten up the passenger organization during the spring festival transportation. And then suggest what need do to optimize the service of stations.The article put to use the qualitative analysis to expound. The analysis based on the present situation of spring festival transportation in our country and the service situation in Guangzhou railway station. It takes Guangzhou railway station for instance, combining with ticker sale, passenger organization, seasonal train operation plan and some contingency plans. In this paper, the writer proposes more sensible prioritization scheme of passenger service, with the aim to improve the quality and level of service during the spring festival transportation...