Research On Evaluation Of Commercial Bank Teller Job Fatigue

In recent years, the economic development in the Chinese shift period, highlighting the problems of economic structure, the government supervision of financial institutions become more stringent, from a low error rate, high efficiency, high customer satisfaction, as customers to provide services directly to the commercial bank teller, facing greater pressure of supervision, assessment, financial consumer protection etc. the specific performance: commercial bank teller is an important participant in the anti money laundering crime prevention work, the first contact to the customer and the customer's identity recognition, if the customer identification fails, bear a certain risk, while increasing its work rate. As a type of service enterprises, improve work efficiency, customer satisfaction it is very important, in order to better protect the financial interests of consumers, the commercial banks set up special financial consumer complaint handling center, in general, in case of complaints, Commercial bank teller is the first most directly involved in personnel, and demanded that they must promptly take measures and actions to solve the problem and improve customer satisfaction, which in a certain extent increased the psychological pressure of the commercial bank teller. Commercial bank teller also need to undertake assessment, after verifying the error performance deductions, work itself requires careful, rigorous, waiting for customers short time and ensure the work error rate of small caused by pressure and long-term sedentary bring the fatigue and damage to the body.Fatigue caused by the factors above sense will directly or indirectly repeated impact bank teller's work, lead to the teller mood is low and the work efficiency is low, which directly affects the bank's business and business performance. Therefore, the comprehensive from "man- machine- environment" found the cause of the fatigue working factors, scientific evaluation of commercial bank teller work fatigue, find out the important influencing factors, puts forward the suggestions and countermeasures, thereby reducing fatigue, improve work efficiency, banks need to focus on important issues.Through to the domestic and foreign related research were reviewed, and builds commercial bank teller work fatigue degree evaluation index system on the basis of literature review, based on analytic hierarchy process(AHP), weight of the questionnaire design, by handing out the questionnaire recovery weight, right of each index weight is calculated. On this basis, the use of fuzzy mathematics to build a fuzzy comprehensive evaluation model and determine the commercial bank teller work fatigue questionnaire, and the commercial bank teller work fatigue questionnaire reliability and validity, so as to ensure that the formal recycling work fatigue degree questionnaire statistical data more reliable.Finally, according to the recovery of the commercial banks teller job fatigue questionnaire data, using model to collect data estimates, commercial bank teller work fatigue degree evaluation results were obtained. In the process of evaluation, the factors to influence the commercial bank teller work fatigue degree of inquiry, also according to the results of the evaluation of the proposed the corresponding countermeasures and suggestions, relieve fatigue, in order to improve the work efficiency.