Improve The Service Capabilities Of Social Insurance Agencies

Social insurance agency is the implementation of government social insurance policy,is the development of various types of social insurance business procedures,but also the specific social insurance business for the contractor,is the majority of insurance units and the masses in the social insurance Service on the service.Therefore,the level of social insurance handling service capacity,the quality of service quality will be directly related to the people's basic life,social harmony and stability,do a good job of social insurance service is of great significance.The promulgation and implementation of the Social insurance law has clarified the contents of social insurance handling services and the functions of social insurance agencies,thus providing great opportunities for the development and promotion of service capacity of social insurance agencies.On this basis,how to comprehensively and in-depth understanding of the various factors that affect the service capacity of social insurance agencies,and then to find ways to improve the service capacity of social insurance agencies and methods,but also need to carry out our in-depth study of the problem.This article is from this idea,the Shanghai social insurance agencies as the main research object,trying to find the answer to the above questions.On the overall structure,this paper focuses on the service capability research in the social insurance management of internal management,relying on the public organizational change theory and government knowledge management theory as the guiding theory,through the collection and analysis of social insurance agencies at home and abroad services Capacity and related capacity-building of books,periodicals,dissertations and other documents and materials,expounds the status quo and existing problems of social insurance service ability in Shanghai,analyzes the causes of the problems based on the theory,and further analyzes Affect the service ability of social insurance agencies,and put forward methods and measures to improve service capabilities.In the specific content,through the research,we found that the Shanghai social insurance agencies have difficulty in meeting the service requirements of the insured units in the handling service,the waiting time for business processing is long,the online service platform is not smart enough and the data resource utilization efficiency These problems have hindered the construction and promotion of the service capabilities of Shanghai social insurance agencies.Combined with theoretical analysis,it is found that the mechanisms and causes behind the formation of the problems are not single,comprehensive and complex,and must be examined and discussed from an omnidirectional perspective so as to be able to clarify and clarify the organizational structure and human resources Resource allocation and management,information technology support and the use of data resources and other aspects are closely related.To this end,the paper puts forward policy suggestions on optimizing the organization and management system,establishing a reasonable team of handling personnel,improving the business training system,building a convenient and intelligent online service platform and realizing the interactive use of data and information,so as to improve and enhance the system Shanghai social insurance agencies handling capacity.