An Evaluation And Optimize Study On IT Service Management System Of ZX Bank

As information-oriented resource construction advances among companies,most commercial banks have completed E-channels and data-base,for which the better IT service in certain departments is required.At this stage,many of our commercial banks,information services management or the use of traditional system management model,both management level or means are relatively backward,it is difficult to adapt to social development.The bank,especially the commercial bank,is an important component of the national economy,and the development of the bank has promoted the development of the social economy,However,how to establish a safe and effective operation and management platform is the urgent problem for commercial banks to solve.For the domestic commercial banks,it is the focus of the information department to establish a perfect IT service management process system and service management platform.The thesis made some analysis of IT service in ZX bank:the bank operating departments are negative about IT service,but positive about the attitude and competence of IT personnel according to the questionnaires,making it obvious that it's not employees but the system that dismay the IT service quality.And it could be feasible to locate the problems referring to IS020000 and ITIL standard and streamline the system on organization,service and management and to further improve the procedure,problem-solving and editing management modules of IT system in ZX banks.In conclusion,the article will make ZX bank the archetype by offering the streamlining plan to its IT service referring to IS02000 and ITIL standard and make it more applicable to many other banks as to offer some useful instructions...