The Study Of Advancing The Tax Service Under The Background Of Informatization

Following developed countries,China will also take building a service-oriented government as the direction of government administrative system reform and explicitly stated the goal of “establishing a service-oriented government which satisfies people's need” at the 18 th National Congress.As a government department and also as a participant to speed up the transformation of administrative function and form a service-oriented government,the Municipal Office of SAT has compelling obligation to provide taxpayers with more efficient and high-quality tax service.Taking full advantage of modern network and electronic information technology,satisfying legal and reasonable requirements of taxpayers,developing and innovating tax service forms are important and common subjects and tasks during the process of tax modernization for SAT,researchers and technicians,domestic or abroad.Tax informationization construction in China has made considerable progress,basically have established modern mode of tax collection and administration,namely basing on tax declaration and service optimization,utilizing computer networks,and strengthening tax collection,inspection and management.However,compared with developed countries,the construction of informatization is still relatively lagged behind,and there are some shortcomings of tax service in China.Based on new public management theory,tax compliance theory and other related theories,this paper proposes that tax service should be taxpayers-oriented and it plays a significant role in realizing tax compliance.Under the background of information age and based on the realistic situation of the F district bureau,SAT,this paper attempts to discover the drawbacks in F's tax service by questionnaire survey and find out complaints like long queuing time,busy 12366 hotline,bad experience of electronic tax service hall and so on.Then analyze the causes of the problems like the fact of short supply of service,unadvanced service concept,incomplete E-tax service hall and shortage of technical talents.Finally put forward countermeasures for service optimization in accordance with F's reality,namely deepening of tax service innovation,establishment of rules and regulations,integration of service platforms,introduction of new technology to optimize E-tax service hall,promotion of E-tax service hall,strength human resource,etc.This research is to provide a new perspective to optimize F's tax service under the background of informatization in order to contribute to the steady development of F's tax service.