Research On Secretary Micro Communication

Micro-Communication can be described as an efficiency-oriented approach which emphasizes simplicity,of which the face-to-face communication is completed through the transmission and reception of key information and informative non-verbal messages,while the indirect counterpart is conducted with the assistance of micro media such as We Chat.It can be defined as a communication method featuring explicit purposes and strict time control of communication.The communication applied in secretarial work is a kind of communication that underlines both of efficiency and effectiveness.Making good use of Micro-communication could improve the work efficiency of secretaries,helping them to understand leaders' intention better,to create a coordinated relationship between colleagues,and to complete external communication successfully,by reducing aimless and long-winded conversations in daily work.Research approaches of inductive reasoning method,comparative analysis and case study have been employed in this paper.Two types of communication are identified——one of which is the indirect communication conveyed by micro media,and the other is the face-to-face communication——on the basis of the media choice theory,the simple logic of communication and the Interpersonal communication model.The circumstances in which a micro communication approach is considered as applicable are generalized from case analyses of actual secretary work.Moreover,this paper will discuss further in terms of micro-media,micro-signals,micro-responses,and micro-expressions,to suggest some specific methods and strategies of detecting micro-signals accurately,giving timely micro-responses,and using appropriate microexpressions,in order to integrate micro-communication into the application of four main functions of "writing,handling,advising,managing" of secretaries.