GS Airlines Operation Control Department Dispatcher Performance Evaluation System Optimization

Under the premise of rapid development of the civil aviation industry,the size of the airline fleet and the number of employees have also increased rapidly.At this time,if the performance evaluation system does not adapt to the development of the times,it may affect and restrict the airlines.At present,the performance evaluation system of most airlines is relatively simple,especially in the dispatcher industry.Only the traditional safety indicators and office order are used as effective indicators for performance evaluation.The types of performance evaluation tools are single or even based on the supervisor's judgment.With the continuous development of the aviation industry,the performance evaluation methods in the traditional planned economy era or a single type of performance evaluation tools are far from meeting the development needs of aviation enterprises,and can not comprehensively perform performance evaluation.Therefore,the existing performance evaluation system is Effective improvement and exploration of a performance evaluation system suitable for the development of modern aviation enterprises has become a top priority.Only scientifically use the relevant theories and tools of the performance evaluation system to organically integrate with the development of airlines.In order for performance evaluation to play its true role.The combination of KPI and 360-degree assessment method can more fully assess the performance level of dispatchers in the company's development,weaken the shortcomings of using only one tool,and fully exploit the advantages of the two methods.This paper takes the dispatcher of the GS Airline Operation Control Department as the research object,and uses KPI performance management as the main means,supplemented by the 360-degree evaluation model,and jointly completes the evaluation work,and finds the dispatcher's own performance problems based on the evaluation results.Conduct effective performance improvement work.The main research contents are as follows: Firstly,based on the relevant theory,this paper analyzes the status quo of performance management of dispatchers in GS Airlines Operation Control Department.Secondly,according to the professional characteristics of civil aviation dispatchers,this paper selects KPI key performance indicators.The existing monthly performance appraisal and management system is optimized,supplemented by a 360-degree evaluation model,and the semi-annual and annual performance appraisal model is improved.Then,based on the results of the performance appraisal,a comprehensive analysis of the insufficiency of the dispatcher's performance is carried out,and the pertinence is targeted.Performance improvement and improvement.Finally,based on the analysis of the results of the dispatcher performance evaluation system of the GS Airline Operations Control Department,provides corresponding safeguard measures for the specific implementation of the performance evaluation system to ensure that the improved performance evaluation system successfully implemented in this company.