Study Of The Problem And Countermeasures And Suggestions For The Chongqing 12319 Urban Administration Hotline

With the development of the administrative reform and the change of governance concept of government in our country,the government is changing into a serving government.Especially in the context of the internet and electronic messages technology,the relevant departments of government set a public service hotline becomes the reflect of innovative governance model,and improving the style of work,and increasing administrative efficiency.Setting the service hotline not only widen the way between government and common people to appeal but also a important way of mastering the public opinions and adjusting the working style.However,our country's public service line begins too late,although it developed fast there is still so many problems.Sina website did a dedicated service hotline satisfaction survey in 2013,and the National Government Public Service hotline satisfaction level is generally not high.The reason for choosing chongqing 12319 urban administration hotline as a typical case because the author has worked in chongqing 12319 urban administration hotline for many years,and has a certain research on chongqing 12319 urban administration hotline operation management and processing process.The writer also find the problems of the hotlines,the accumulate of various problems not only influence the satisfaction degree of the hotline but also influence the evaluation to government.In the context,the writer conclude the problems of the Chongqing12319 urban administration hotline by studying the relevant knowledge,looking through literatures,analyzing the data,interviewing and so on.Such as the boundaries between the functional departments are not clear,the lake of cooperation,the assessment of achievement originally,the lake of ability of analyzing data and finding questions.By using the rational knowledge to analyze the reasons and combining the advanced methods and experience in the world,the writer propose that set the rules again,optimism the assessment achievement,set the system of knowledge,widen the strong technologies and suggestions to improve the Chongqing12319 urban administration hotline become institutionalized,normalized and scientific,offer some suggestions to maintain and promote the windows of government.