Research On Performance Information Communication And Government Trust's Impact On Citizens' Satisfaction

Citizens' Satisfaction Surveys have been prevailing in China,since the introduction of New Public Management Theory and Customer First Thinking.In recent years,building a service-oriented government that is satisfactory to citizens is an very important goal of the administrative system reform proposed by our country.That makes the citizens' satifaction becoming the ultimte indicator of government performance evaluation.Chinese scholars' researches on citizens' satisfaction mostly focus on their measurement methods and measurement results,and very few of them conduct correlation research on the satisfaction and its influencing factors.But to improve the citizens' satisfaction,we must find out what are the influencing factors.Based on the summarization of domestic and foreign scholars' research results and the experiments on the citizens' satisfaction survey of Tianhe air quality in Guangzhou,this paper proposes innovative research through innovative methods: there is a structural relationship between government performance communication,government trust,and citizens' satisfaction.This article consists of five chapters: The first chapter is the introduction,which point out the research problems from the research background,then introduces the significance,method,outline and framework of the research,also defines the core concepts and conclude the literature review in this paper.Chapter II is the hypothesis,variable and data.This chapter mainly sums up relevant researches of domestic and foreign and then puts forward research hypotheses,besides,the variables and data have been introduced in the chapter.The third chapter is experiment design.In this chapter,the author focuses on the introduction of experiment's design and experiment's flow,etc.Chapter IV is the data statistics and hypothesis verification.This chapter analyzes the descriptive statistics of the demographic characteristics of the sample,beside,the author uses the correlation analysis to summarize the relationship among the total variables,and then passes the balance test between the experimental groups.What's more,the author use the SPSS to conduct the variance analysis,sample t test,SEM model etc.,to test the hypothesis.Finally,in the end of the paper,author summarize the results of the hypothesis test and point out the limitation and expectation of the whole research.The result shows that,(1)Government performance communication has an positive effect on citizens' satisfaction,the more transparency government be,the more satisfaction citizen feel;(2)Government performance communication has an positive effect on government trust,people willing to trust government while they get enough performance information;(3)Citizens' trust for government will positively affecting their satisfaction,The research results show that(1)Performance communication has a positive effect on public satisfaction,the more adequate government communication,the more transparent the information disclosure,and the higher the degree of public satisfaction;(2)Government performance communication has a positive and significant impact on government trust.The degree of transparency of the government,or the degree of government and public composition,directly affects the degree of public trust in the government.The more transparent the government,the easier it is for the citizens to generate trust;(3)The trust of the government is positively affecting public satisfaction,the higher the public's trust in the government,the higher the degree of satisfaction with the government.