The Research Of Residential Project Quality Complaint Management In Fengxian District,Shanghai

In recent years,with the continuous expansion of urban construction,construction engineering,especially the construction of the residential area by leaps and bounds,its overall quality level also in increased year by year,but because of China's housing reform deepening,fundamental changes have taken place in the body that buy a house,home buyers more and more attention to building quality,engineering quality problems of complaints is rising every year,especially in the urban house resettlement of the reconstruction project of dilapidated house of quality problems become the focus of complaints.Under the current political and economic system,construction quality complaint management in the new period failed to meet the increasing housing construction project quality complaints number and rising expectations for compensation,the existing residential project quality complaint management mechanism still has many problems.This paper firstly introduces the basic concepts of the quality of residential project,t he connotation of quality complaint of the residential project,the location and work conc ept of the complaint management organization and the complaint handling process.Seco ndly,in the district,for example,through to the housing project quality complaint manag ement department of the door to collect data,and the representatives of the 200 residentsliving area of the questionnaire analysis,understand and grasp the district housing project management status of complaints.According to the grasp of the status quo,analysis the present situation of residential project quality complaint management legal system is not perfect,the government supervision and management measures not in-depth and propaga nda work units,government management methods lag behind,etc.In combination with f oreign residence engineering quality complaints management mechanism research above,the final combined with practical experience,put forward the mechanism of innovative c onstruction: perfecting the system construction,strengthen the construction of the govern ment supervision and management system,improve the level of public services,improve social participation,component security assessment mechanism,so as to seek for improv ement of the residential project quality complaints in public management.