The Applicability Of Online Shopper’s Right To Return

In the past few years,online shopping has become the most general trading of the untraditional trading with the rapid development of internet technology.It brings the vast consumer more convenience and benefit.The network environment on consumption is better and better.But there is a gap between the actual network shopping environment and the consumer’s expection.In 2014,article 25 of the“consumer rights and interests of the People’s Republic of China protects law” first set up the right of go back with no reason in 7 days for shoppers.But this article just makes the simple provision without specific enforcement regulation.In 2015,in order to make supplementary provisions on consumer’s right of rescission,the state administration for industry and commerce issued “infringement of consumer rights and interests behavior punishment provision”.In 2017,the same organization laid down the “tentative provision of 7days return without reason about online shopping”.It details the 7days return without reason system in aspects of the range of application,intactness standard,return policy and so on.It enhances the operability in practice and promotes the reliability of enforcement of right.However,online shopping complaints is still accounted for 30 percent of the total consumer complaints,and the returning problem is one of the most important of the total online shopping complaints.In order to construct a safer online shopping environment,relevant laws and regulations makers should give more attention to the application of consumer’s right of rescission.This paper is divided into four chapters.The firstchapter reflect four typical defects of consumer’s regret right by introducing four judicial cases.The second chapter introduces concept,property,the range of application and exercise rules to reveal the essence of consumer’s regret right.The third chapter points out the present situation of consumer’s regret right in china and abroad,and makes the comparative analysis between them.The last chapter puts forward some concrete suggestions for the further improvement of the application of consumer’s regret right in china.