| Online shopping, a new shopping patterns, compared with traditional shopping, is more convenient, less costly, and more opening.Thanks to these significant advantages, it has boomed quickly from its beginning to now. However, because of its open, virtual, and paperless characteristics, a lot of problems have raised, such as informationfraud,quality assurance, payment security, aftersale service and so on, which have not only threatened to the legitimate rights and interests of consumers seriously, but also hampered the enthusiasm of people online shopping. They have been the obstructions to sustainable and healthy development of online shopping. How to protect consumers in online shopping from the infringement of basic rights, and promote the healthy development of online shopping, have become the problems which need to be deeply thought and be solved urgently. This paper, starting with online shopping dispute instances, outlines the characteristics of online shopping and the development status, defines the rangements of consumers in network business, and then focuses on the forms of infringement of the interests of consumers in online transactions. Finally, the paper proposes some suggestions to improve the protection of our network consumers by drawing at home and abroad Internet-related consumer protection systems. |
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