Research On The Citizen Service Hotline Based On The Theory Of Holistic Governance

When General Secretary Xi Jinping visited Shanghai again in 2019,he put forward the requirement of “improving the modernization of urban governance” in the urban management of Shanghai.In addition to the ideological enhancement of attention,in the actual management link must also take effective management means and methods to achieve the goal.The function of the hotline should not be underestimated.Before citizen service hotline,government passes department to inspect commonly,spot check wait for inspection means.Later,due to the advantages of low cost and convenience,citizens took the initiative to report the problems they found to the management so as to solve the problems.However,with the development of various government hotlines,there are various types of hotlines and the number is difficult to remember.In order to better improve the quality of service and improve the efficiency of solving the problems of the citizens,Shanghai 123456 citizen service hotline came into being.By integrating various resources and breaking the fragmented management status quo,the citizen service hotline has built a unified platform,providing quick and efficient ways for urban governance.And the integration of resources,break fragmentation is the integral governance theory in the administrative management of the important embodiment.So,in order to further explore the hotline operation mechanism and its inner meaning,this article will closely combining the theory of holistic governance,Shanghai 12345 citizen service hotline as an example,through literature research,case analysis,comparative analysis,combing the using of resources integration,science and technology,work together and play function,and the influence on the urban management,so as to improve the administrative efficiency of government agencies,reduce the shuffle between departments,rich urban governance theory research to provide the reference,finally realizes the governance capability of the city modernization.In this paper,a total of five parts,the first part is on the selected topic background,elaborates the selected topic significance,such as introduction,the second part is about the integrity of the concept of governance theory,the basic connotation and theoretical foundation,theory foundation for later discussion,the third part is to introduce the organization mode of Shanghai 12345 service hotline,the present situation and results in the integrity of management,the fourth part is to discuss the main part of the article.Although Shanghai 12345 citizen service hotline played a role in he city integrity management,but there are still some problems,including the hotline integration inadequate,inter-departmental coordination between the insufficiency and so on.These problems lies in 12345 citizens of Shanghai hotline content is limited,its duty hotline status at present can only act as a coordinator,and at the top level design level lack the support of powerful of hotline integration system integration and integration process.On the analysis to understand the 311?Ningbo and Jinan's hotline,the last part puts forward some suggestions such as improve the public service consciousness,enhance the capacity of data analysis methods perfecting to better holistic governance theory and help the development of Shanghai 123456 citizen service hotline,to realize the modernization of urban governance.