| College entrance examination is a threshold for students to enter higher education from the secondary education,related to the scientific selection of talent and the maintenance of social fairness.In order to promote the college entrance examination and high school to improve the quality of education,the college entrance examination reform continuously deepening,efforts at increasing range,but also further expand,has achieved great success in college entrance examination reform and service work,part of Bidding Committee,the administrative departments of education,and college entrance examination bodies on the reform of college entrance examination and college entrance examination service work has been basically achieved the parents with the candidates,and Employer satisfaction.The degree of satisfaction with the candidates and parents units,three of the college entrance examination service and feedback is directly related to the college entrance examination results,this paper selects the effectiveness of the college entrance examination service feel the most appropriate candidates to study the subject,to the candidates for the national institutions of education examination(Bidding Committee,the entrance examination of college entrance examination service)job satisfaction as the research object to design the evaluation index system,in order to help improve the national education examination institutions college entrance examination service quality and effectiveness,enhance the satisfaction of candidates.The feasibility is analyze for ACSI(American Customer Satisfaction Index).The ACSI is introduced into the field of examinee satisfaction evaluation in the education examination institutions,and the evaluation index system of the satisfaction degree of the college entrance examination service examinees based on ACSI is designed according to the influencing factors of the satisfaction of the college entrance examination service examinees.There are three levels of satisfaction evaluation index system for education examination institutions,college entrance examination service,and each level is expanded by the previous level.The first level includes five aspects:candidate expectation,examinees perceived quality,examinees’ perceived value,candidates’ complaints and candidates’ loyalty.Candidates are expected to include the overall expectations of the candidates and the individual expectations of the candidates.The overall expectation refers to the overall expectations of the work and functional system of the educational examination institutions that are exposed to their lives and studies.The individual expectations of the candidates refer to the individualized expectation of the college entrance examination service based on their own conditions.The quality of the candidates’ perception and the perceived value of the candidates are the enrolment of the students.Examination institutions and the perception of the work and service of the recruitment Committee,the examinee complains that the quality of the college entrance examination service is lower than the examinee satisfaction,and makes the examinee produce low emotion.The examinee loyalty is in the education examination institution’s college entrance examination service or the degree of satisfaction of the examinee,which makes the examinee have the positive emotion or the praise attitude.On the basis of the first level index,eleven two level indexes and thirty three grade indexes are designed,which covers the main factors affecting the satisfaction of the college entrance examination service examinees.Then through the evaluation of the satisfaction of the examinees in the college entrance examination of Xiangtan Education Examination Institute,the countermeasures are put forward to optimize the satisfaction of the examinees in the college entrance examination. |
