Research On Business Process Reengineering Of C Telecommunications Branch

Enterprises sustainable develop and continuously improve and enhance their own business efficiency and operating efficiency,can not do without the basic means of business process reengineering,so in recent years,operations management companies in the more emphasis on process reengineering.With the increasingly fierce competition in homogenization between China Unicom,China Mobile and China Telecom,the advancement of the enterprise information process has become an important strategic measure for enhancing its core competitiveness.However,if only a large amount of money into the information technology,but ignore the customer relationship management,business analysis and other related information system optimization and optimization of recycling,efficient operation and maintenance model will not be able to build.In this paper,the relevant books and periodicals about BPR at home and abroad are studied,the related theories and research methods about business process reengineering are mastered,the development status of C Telecom Branch is analyzed,and the current business process of C Telecom Branch is studied,and it is found that the company is facing a series of current.For example,the existing management department does not manage the market,lacks the concept of market service,the customer service satisfaction is low,the production department is not well coordinated with the market competition and market expansion.It takes a long time and the process is complex when dealing with the business.Low rate,repeated transmission of information increase invalid work,business consultation time is too much,information transmission link error rate is high,process is too long and so on.In order to solve the problems existing in the business process of C Telecom Branch,the three sub processes of operating business process are set out as the starting point,and the key success factors of each sub process are analyzed.The key path in the business process is determined by using the priority matrix method,and the business process of C Telecom Branch,the sub process of business realization and the plan are taken into account.The reengineering of the revenue sub process is designed to reduce the non value-added operation part,reduce the business process,save the waiting time of the customer and reduce the error rate by the application of the process reduction and the application of information means.Finally,the reengineering process is evaluated with the value added efficiency as the evaluation index.Finally,the conclusion is that through the design of business process reengineering,C Telecom Branch has reduced the time needed to deal with business,improved the reliability of information transmission,and increased the ratio of flow program increased business to a large extent.Improve the management level,partly solve or weaken the existing problems of C company,the overall quality of service has obviously improved a grade.