Investigation And Research On Tax Service Work Of Xuzhou Municipal Office,SAT

In recent years,in the process of economic development and social transformation,especially since the reform of the "camp to increase" tax system,the group structure of the taxpayer in the state tax department has been different from that before,and there has been an unprecedented change,which is embodied in the growing scale of the taxpayer group,the gradual increase of the group type and the group structure.The constant change.In the era of strong modern legal concept,people's legal consciousness has been obviously improved,and the awareness of rights and rights are being paid more and more attention,and new challenges have been brought to work.Under the dual background of the reform of the tax system of "camp to increase" and the reform of Jiangsu's tax management,this paper,with the guidance of relevant theoretical knowledge,investigates the demand of the tax payers in Xuzhou by questionnaire,interview and statistical analysis,and combines the third party agencies entrusted by the national tax bureau of Jiangsu to the full tax system of the whole province.The result of the survey,and the interview materials of tax cadres,study the current situation and problems of tax service work at the present stage of Xuzhou's national tax,analyze the causes from the concept,system,personnel structure and so on,and put forward the countermeasures to solve the current tax service problem of the state tax system in Xuzhou.The Xuzhou national tax system has transformed the original tax service front desk into a comprehensive service type through the integration of duties and resources reorganization in the reform of the whole city collection and management system,and realized the specialization and standardization of the tax service institutions at the two level in the city and county.In order to reduce the "replacing business tax with value-added tax(VAT)tax reform service pressure,Xuzhou SAT" Internet plus tax "as the starting point,strengthen tax services informatization construction,deepening standardized construction,strengthening credit construction,relying on the scientific tax service management platform,integration of online and offline resources,and vigorously promote the online The new tax running channels,such as tax handling,self-service tax handling,and post tax handling,have constructed a new pattern of tax service which integrates the resources of the tax service line,such as the entity handling department,the online tax service hall,the self-service tax terminal and other tax service lines.Although Xuzhou's tax payment service has achieved some success in information technology,it has been accompanied by a series of problems.The results of the province's satisfaction survey and taxpayer demand survey show that the current development of Xuzhou's national tax service is still uneven.There are some practical problems in the aspects of low quality of service,low quality of tax consultation,low practicality of tax publicity and training,some innovative service measures deviating from the actual demand of taxpayers and heavy load of tax service resources.Through the analysis of the problems of Xuzhou national tax service,we can draw a conclusion that many factors such as lack of service consciousness,weak force of personnel,lack of integrated system,lack of social supply of tax service and lack of scientific supervision and incentive measures have restricted the balanced development of tax service work.In view of the existing problems and causes,some specific suggestions and countermeasures are put forward,such as remolding the concept,perfecting the supporting system,optimizing the allocation of human resources,and optimizing the functional area of the entity.The above countermeasures are put forward in accordance with the status of the state tax service in Xuzhou.It has some practical significance.The suggestion of optimizing the functional area of the tax service office is of universal reference for the national tax authorities.The main innovation of this paper is that the lack of supporting system for the operation of professional tax service institutions in Xuzhou is an important reason for the problems of the tax service in Xuzhou.This conclusion has not been involved in the current research of tax service work.This article aims at the measures to optimize the function area of the tax service office,which is proposed by the Xuzhou municipal tax bureau.Among them,the tax running principle of "simple and easy to run,simple and rapid,complex and centralized",set fast window and special window distributary business,build a backstage intensive processing center,set up specialized team to deal with the package business,reservation business and complex business,and so on.The state tax authorities have not yet been popularized.It has a strong practical operation to solve the present situation of heavy pressure on the service department of the state tax department after the tax reform.