Research On Information Technology Service Management Of Q International School

Information technology service management is a set of methodology,which is used to help enterprises effectively manage the early planning,research and development,implementation and actual operation of information technology system.It is the modern new information technology service management concept.The information technology management of Q international school has experienced the change from traditional information technology management to information technology service management for several years.In Q international school,the information technology department has a wide range of management business.In the process of providing information technology services,many departments are involved,and the school also rapidly increases the new equipment and technology platform every year.For the current demand,traditional information technology management is no longer applicable,which has led to the transformation of Q international school to information technology service management.However,in the process of transforming the management,there are some problems,such as that the process cannot be run smoothly and the events cannot be correctly recorded.The information technology service management process is improved by focusing on improving the current event management process and service platform management.In this essay,the information technology service management in the basic education industry is explored through the literature research method,the similarities and differences between international schools and local schools are compared,and the necessity of developing information technology service management in education industry is put forward.At the same time,by means of the case study,the change of information technology service management of Q international school is studied.The content of information technology management in Q international school is described in detail,and the problems encountered in the transformation of Q international school from the traditional information technology management to the information technology service management and the improvement measures are elaborated,which mainly analyzes the current online event management process and service platform management.Finally,the comparison and analysis of the service indicators of the informationtechnology service management mode of Q international school are analyzed to verify the validity of the information technology service management of Q international school.