Research On Customer Satisfaction Of Y Headhunting Company

With the rapid development of global economy in the 21 st century,the competition of enterprises in the market is the competition of talents.Human resources,as the most important component of enterprises,play a crucial role in the competitive advantage of enterprises in the market and the future development of enterprises.With the rapid development of headhunting industry in China,the service mode,service process and service level of headhunting companies vary greatly.As the headhunting industry is a customer-oriented industry,customer satisfaction has a great impact on the headhunting industry or a headhunting company.Headhunting companies can solve the problem of uneven service level and professional quality with the rapid development of headhunting industry by improving customer satisfaction.Therefore,discussing how to improve customer satisfaction will provide a more favorable foundation for the future benign development of headhunting industry.The Y headhunting company has been established for more than 10 years.It has set sail from the professional subdivision recruitment website model and has focused on providing the talent allocation and online learning services for professional and technical talents worldwide.The Y headhunting company is headquartered in Shenzhen and has won many honors in Shenzhen.It has also reached long-term and stable cooperation with government departments.With the development of the business in recent years,their branches and offices have gradually been established in more than a dozen cities across the country.With the rapid expansion of the company and business scale,customer service satisfaction has become an urgent issue and needs to be improved.This paper starts with the development status of headhunting industry at home and abroad,and reads a lot of relevant literature.According to the literature research methods,a list of key factors affecting the customer satisfaction of headhunting companies is compiled.The corresponding questionnaire is designed based on the relative research data of some scholars on the satisfaction of headhunters.Through the analysis and regression analysis of the key influencing factors and customer satisfaction,this paper summarizes the key factors that affect customer satisfaction of the Y headhunting company,and puts forward some pertinent solutions.After analysis,the main factors influencing the customer satisfaction of the Yheadhunting company are the accuracy of the search consultant’s grasp of the customer’s recruitment requirements,the number of recommended candidates,the departure rate of the candidate in the trial period,the communication and expression ability of the consultant.The Y headhunting company does not have enough accuracy to grasp the employment needs of client enterprises,and there are not many recommended candidates in the recommendation process.They should fully understand customer companies,understand recruiting requirements,formulate reasonable talent search plans,reach long-term strategic cooperation with customers,avoid communication funnels in the communication process,and unified needs recognition.The resignation rate of candidates during the probation period is relatively valued by enterprises,indicating that headhunter consultants have not continued to follow up after candidates have been selected for entry into customer enterprises and actively help candidates to integrate into the psychological construction work of new enterprises.The Y headhunting company should conduct relevant training for the headhunter consultants that continuous communication of candidates after entry into the workforce.The project manager should also remind the headhunter consultants to follow up on the psychological state of the candidates after entry into the workforce and promptly find out and solve the problems by communication.The headhunter consultant can enlighten him if the candidate encounters a job problem.If it is more serious,the consultant can communicate with the company’s personnel help the candidates.The importance attached by companies to the candidate’s separation rate during probationary period indicate that consultants are not timely in following up on candidates.Due to the long-term nature of the headhunting work and the daily nature of the recruitment work,headhunting consultants basically need to communicate with the personnel of the company every working day.Good communication not only makes normal communication more relaxed and pleasant,but also can play a role in the Advancement of the project.Excellent headhunters can accurately handle the customer’s needs,timely eliminate customer’s doubts,clear guidance of the customer’s ideas,and thus promote the success of the order.